i never bought anything like this sight unseen however when i received the bike and started to unpack i was very happy with how well it was prepared for shipping. I assembled the bike. It was beautiful. I made some personal adjustments and broke it in, The next day i road around the Neiborhood, Others that have e-bikes soon caught up with me to check out my new bike they were amazed when I told them the cost, weather I'm cruising the strand or hitting the trails the bike does it all. So happy that i found Cyberbike and the choice I made. Well done Cyberbike for making such a fine machine worth every penny. Following my buddy bought the Mullet pro and the Bandit. I recently was looking for e-bike for my wife a beach cruiser type however she likes the way my new Cyberbike rides so I will be ordering one for her. I also would like to mention I Ordered my bike during Covid so there were some unforeseen time delays and when i would call you guys I was always able to talk to someone that was able to answer all my Questions. Thank you for all your dedication. its a pleasure doing business you.