Bike came well prepared for shipping. One niggle with the dropper post was easily sorted. Came with everything needed and tools. Easy assembly. Highly recommend this well made e-mtb.
I purchased a 2023 Mullet Pro in the spring of 2023 and finally took delivery in August. Like most of you I’d followed the Facebook ads and watched the (few) YouTube videos before making my decision to pull the trigger. The Mullet Pro had all the features I was looking for at a price point no other manufacturer was offering.
I anxiously tracked the shipment from China after bugging customer service about delivery delays. When the bike finally arrived, I couldn’t have been more pleased. Build quality was great, packaging was robust, and the ride a blast.
Since that time I’ve put over 400 miles on the bike. Approximately half those miles are single track or fire roads in my area. The bike has met or exceeded my expectations for performance and range. Being my first ebike, it takes a while to learn how to optimize gearing with power assist levels to eke out the best mileage. Also, the larger frame and tire size took a bit of getting used to.
When you buy a bike, you’re not only getting a product..you’re getting the support of the company behind the product. My 6 months with the bike have not been without issues. A bad weld on the swing arm caused the swing arm frame to detach from the dropout. Dan, the president of Cyberbike, personally took care of this issue and immediately shipped me a replacement. I’ve been dealing with another issue recently and Dan not only quickly responded to my emails and called me to help expedite a resolution. My feeling with regards to complex things like emtn bikes is that it’s not IF things go wrong or need servicing, but WHEN. And Cyberbike has stepped up for me.
I look forward to seeing what exciting new bikes the company comes up with in the years to come. The budget emtn bike field is going to get crowded but I have high confidence that Cyberbike’s great product development and commitment to their customers will keep them at the forefront.
I bought a 2022 Mullet Pro for my son, and I have to say, I've ridden it more than he has! I love the bike and have finally decided to purchase my own. Cant wait for the Type R to touchdown!!!
so happy with their services and products